Frequently asked questions.
Everything you need to know about KOVA's AI voice assistant for restaurants.
How does KOVA handle incoming calls?
KOVA answers calls instantly with a natural, human-like greeting. It understands menu questions, handles interruptions gracefully, and adapts its responses based on the conversation flow.
What can KOVA help customers with?
KOVA handles menu questions and recommendations, creates table reservations with availability checking, takes pickup orders with customizations, and manages your entire phone workflow.
How does KOVA process orders?
KOVA takes orders by asking for names, menu selections, quantities, and customizations. It calculates totals including tax, generates Stripe payment links, and sends SMS confirmations.
Can KOVA handle customizations and special requests?
Yes. KOVA asks about dietary preferences, cooking instructions, ingredient modifications, and allergies. All special requests are recorded and included in confirmations.
How does the real-time dashboard work?
Your dashboard updates instantly as calls happen. New orders and reservations appear in real-time via WebSocket connections. Track call status, manage payments, and monitor metrics.
Can KOVA handle multiple locations?
Yes. KOVA supports multi-location restaurants with separate menus, operating hours, and settings for each location — all managed from a single dashboard.
What happens when my restaurant is closed?
You can pause KOVA through your dashboard. During paused hours, KOVA politely informs callers that you're temporarily closed but still answers general questions.
How does payment processing work?
KOVA integrates with Stripe to create secure payment links. Links expire in 10 minutes for security. Once paid, orders are automatically confirmed and ready for preparation.